1.Who we are
Tranquility Life LLC is a massage therapy business in Crystal Lake, Illinois.
330 West Terra Cotta Avenue, Suite 8
Crystal Lake, IL 60014
Call or text: (815) 893-3812
TRANQUILITY LIFE LLC
Privacy Policy
Last updated: October 26, 2026
This policy explains what information Tranquility Life LLC collects, how we use it, and the choices you have. It covers our website (tranquilitylifellc.com), our online booking and checkout pages, and the texts, emails and messages we send.
The short version: We collect what we need to book your appointment, take care of you safely, and run the business. We don't sell your personal information. What you tell us about your health stays private and is only used to give you a safe massage.
2.Information we collect
Information you give us
- Contact details, like your name, email address and phone number.
- Appointment details, like the service you book and when.
- Messages you send us through our website, text, email or social media.
- Purchase information for appointments, memberships, prepaid packages and gift cards. Payments are handled by our payment providers, and we don't store your full card number.
- Intake and health information you choose to share before a massage, like areas of concern, health history, and anything we should know to keep you safe.
Information collected automatically
- Basic technical information when you visit our site, like your browser, device, IP address and the pages you view. This is collected through cookies and similar tools.
3.How we use your information
- To schedule, confirm and remind you about appointments.
- To give you a safe massage that fits what your body needs, using the health information you share.
- To process payments, memberships, packages and gift cards.
- To answer your questions and keep records of your visits.
- To send you offers and updates, but only if you've agreed to get them.
- To keep our website working and see which pages people use.
- To follow the law, sort out billing issues, and protect the business.
4.Texts and emails
When you book or give us your phone number, we may text you about your appointments, like confirmations, reminders and schedule changes. We only send marketing texts or emails if you've agreed to get them.
Message frequency varies, and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can unsubscribe from emails using the link at the bottom of any email.
We do not share mobile phone numbers or text message opt-in information with third parties or affiliates for their marketing purposes.
5.Who we share it with
We don't sell your personal information. We share it only with the tools and providers that help us run the business, and only as much as they need. For example:
- Scheduling, forms, website, texting and email tools (like GoHighLevel).
- Payment and financing providers (like Stripe and Affirm).
6.Your health information
Health information you give us is used to provide safe, appropriate care. It's kept private, and it's only available to us and the secure tools we use to store it.
Please don't send health details through our website contact form, text messages or social media. Share them on your intake form or tell us in person.
7.Cookies and similar tools
Our website may use cookies and similar tools to make the site work, remember your settings, and understand how people use it. We may also use analytics or advertising tools (for example, from Meta or Google) to measure our ads and show them to people who have visited our site.
You can block or delete cookies in your browser settings. Keep in mind that blocking them may affect how parts of the site, like booking, work.
8.How long we keep it
We keep your information as long as we need it to run the business, keep appointment and payment records, and meet legal and tax requirements. After that, we delete it.
9.How we protect it
We use reputable platforms and take reasonable steps to protect your information. No website or system is 100% secure, so we can't promise absolute security.
10.Your choices
- Opt out of texts by replying STOP, and out of emails with the unsubscribe link.
- Ask to see, fix or delete the personal information we have about you. Call or text us, or write to the address above, and we'll help. We may need to keep some records for legal or business reasons.
- Block cookies in your browser settings.
11.Children
Our website is meant for adults. We offer massage to clients 14 and older, and clients under 18 need a parent or legal guardian's consent (see our Policies). We don't knowingly collect personal information online from children under 13. If you think we have, contact us and we'll delete it.
12.Links to other sites
Our site links to other sites, like checkout, financing and social media pages. They have their own privacy policies, and we're not responsible for how they handle your information.
13.Changes to this policy
If we change this policy, we'll update the date at the top of this page.
14.Contact us
Questions about this policy? Call or text (815) 893-3812, write to Tranquility Life LLC at 330 West Terra Cotta Avenue, Suite 8, Crystal Lake, IL 60014, or use our contact page.
Ready to book your appointment?
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Questions? Call or text (815) 893-3812.