TRANQUILITY LIFE LLC

Appointment, Cancellation, Payment & Membership Policies

Last Updated: October 9, 2026

Welcome to Tranquility Life LLC. We are committed to providing professional, therapeutic massage services in a safe, comfortable, and respectful environment.

Please review the following policies before scheduling an appointment or purchasing a membership.

1.Appointment Scheduling Policy

All massage services are available by appointment only.
Walk-in appointments are not accepted.
Appointments may be scheduled up to 2 hours before the requested appointment time, subject to availability.
All appointments must be booked through our online scheduling system.
A 30-minute buffer is reserved after each appointment for cleaning, sanitization, and preparation.
Clients are responsible for selecting the correct service and appointment duration when booking.

2.Payment Policy

Payment for regular massage appointments is due after the massage service has been completed.
No upfront payment or deposit is required when booking a regular appointment.
Clients are not required to keep a credit or debit card on file.
Gratuity is not included in the listed service prices.
Enhancements and add-on bundles are charged separately.
Membership payments are processed separately through Stripe according to the selected subscription plan.
Cancellation and no-show fees are collected through invoices.

3.Appointment Cancellation Policy

Clients are encouraged to provide at least 24 hours' notice when canceling an appointment.
All appointment cancellations are subject to a fee equal to 100% of the scheduled service price, regardless of the amount of advance notice provided.
A cancellation invoice will be sent to the client through our invoicing system.
Clients are responsible for paying the invoice by the stated due date.
Approved illness and dire emergency exceptions may waive the cancellation charge as described below.
Unpaid cancellation invoices may result in restrictions on future bookings.

4.Appointment Rescheduling Policy

Clients may reschedule an appointment a maximum of three times.
Standard rescheduling requests must be submitted at least 24 hours before the scheduled appointment.
Rescheduled appointments are subject to availability.
After three reschedules, additional rescheduling is not permitted for that appointment.
If a client cancels instead of attending an eligible rescheduled appointment, the cancellation policy applies.
Approved illness and emergency exceptions may permit rescheduling within the 24-hour notice window.

5.Late Arrival Policy

Clients are expected to arrive on time for their scheduled appointments.
Late arrivals may receive a shortened massage session.
All appointments end at their originally scheduled time.
Clients arriving 15 minutes or more after their scheduled start time must reschedule, subject to the rescheduling policy.
Additional treatment time is not guaranteed.
If an appointment cannot be completed due to late arrival, any applicable cancellation or missed-appointment charge will be invoiced.

6.No-Show Policy

Failure to attend a scheduled appointment without proper notice is considered a no-show.
No-shows are charged 100% of the scheduled service price.
A no-show invoice will be sent to the client.
Payment must be completed by the invoice due date.
No-show appointments do not automatically qualify for rescheduling.
Unpaid no-show invoices may result in restrictions on future appointments.

7.Invoice & Outstanding Balance Policy

Cancellation and no-show fees are collected exclusively through invoices.
A card on file is not required to collect these fees.
Invoices will be delivered through Tranquility Life LLC's payment and invoicing system.
Clients are responsible for paying invoices by their stated due dates.
Outstanding balances may prevent clients from scheduling additional appointments until payment is received.
Clients will not be invoiced more than once for the same cancellation or no-show charge.

8.Illness Policy

Clients experiencing illness or potentially contagious symptoms should not attend their appointments.
Clients must notify Tranquility Life LLC as soon as possible when illness prevents attendance.
One penalty-free reschedule is permitted for an illness-related cancellation made within 24 hours of the appointment.
No cancellation invoice will be issued for an approved illness reschedule.
Additional illness-related rescheduling requests are subject to management approval.
Illness exceptions do not automatically provide unlimited rescheduling.

9.Dire Emergency Policy

Dire emergencies may qualify for a rescheduling exception at management's discretion.
Clients should notify Tranquility Life LLC as soon as reasonably possible.
Approved emergency exceptions permit rescheduling only.
No cancellation invoice will be issued when an emergency reschedule is approved.
Refunds are not offered under the emergency rescheduling policy.
Emergency exceptions are reviewed individually and are not automatically guaranteed.

10.Minor Client Policy

Clients must be at least 14 years old to receive massage services.
Clients under 18 must have consent from a parent or legal guardian.
A parent or legal guardian must remain near the treatment room during the minor's appointment.
Services may be declined if appropriate consent or supervision is not provided.

11.Membership Billing Policy

Membership subscriptions are billed automatically through Stripe according to the selected membership plan.
Membership benefits are available only while the subscription is active and payments are current.
Unused membership sessions do not roll over into future billing periods.
Membership discounts apply only to eligible services and enhancements.
Failed membership payments result in suspension of membership benefits until payment is resolved.
Suspended members cannot redeem included sessions or receive membership discounts.
A failed payment does not automatically cancel a membership.

12.Membership Cancellation & Stripe Proration Policy

Membership cancellation requests must be submitted to Tranquility Life LLC.
Membership cancellations and billing adjustments follow Stripe's configured subscription proration settings.
Eligible prorated credits or refunds are calculated according to the applicable Stripe subscription configuration.
Proration does not automatically guarantee a cash refund.
Any applicable refund will be processed through Stripe to the original payment method when authorized.
Refund processing times may vary depending on Stripe and the client's financial institution.
Membership benefits and discounts end when cancellation becomes effective.
Membership sessions already used or forfeited are not eligible for separate reimbursement.
Membership subscription cancellation is separate from individual appointment cancellation.

13.Membership Appointment Cancellation & No-Show Policy

Membership appointments are subject to the same appointment cancellation and rescheduling policies as regular appointments.
Canceled membership appointments are subject to an invoice equal to 100% of the scheduled service's regular price, unless an approved exception applies.
Membership no-shows are subject to an invoice equal to 100% of the scheduled service's regular price.
Applicable fees are collected through invoices, not automatic card-on-file charges.
Missed or canceled membership sessions are forfeited unless an approved exception applies.
Forfeited sessions cannot be rolled over or reused.
Membership clients may receive one penalty-free illness reschedule, subject to the illness policy.
Approved dire emergencies may qualify for rescheduling at management's discretion.

14.Professional Conduct & Client Safety

Clients must provide accurate and relevant health information before treatment.
Clients must communicate any significant changes in their health or treatment needs.
Respectful behavior and appropriate professional boundaries are required.
Inappropriate, threatening, harassing, or sexually suggestive behavior may result in immediate termination of services.
Tranquility Life LLC reserves the right to decline or discontinue treatment when necessary for client or therapist safety.

15.Policy Acknowledgment

Clients are responsible for reviewing the policies before booking.
Applicable cancellation and no-show fees are billed through invoices.
Management reserves the right to evaluate illness and emergency exceptions individually.
Exceptions do not establish a permanent exemption from these policies.
All policies are subject to applicable laws and consumer protections.

By booking an appointment or purchasing a membership, clients acknowledge that they have been provided access to and agree to the applicable policies.

Tranquility Life LLC

Professional Therapeutic Massage & Hot Stone Services

Crystal Lake, Illinois

Website: tranquilitylifellc.com

Thank you for respecting our scheduling policies and helping us maintain a professional, welcoming environment for every client.

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Questions? Call or text (815) 893-3812.