PRIVACY POLICY, TERMS OF SERVICE, & CANCELLATION POLICY

PRIVACY POLICY

Tranquility Life LLC ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding it.

Information We Collect

Contact details (name, phone number, email address) submitted through our website, booking calendar, or contact form

Health history and intake information you provide before your massage session, including relevant medical conditions, injuries, surgeries, or pregnancy status.

Appointment and membership details, including services booked and billing cycle information.

Communications you send us by phone, text, or email.

How We Use Your Information

To schedule and provide massage therapy services tailored to your needs.

To communicate with you about appointments, memberships, and (with your consent) promotional offers.

To maintain client health records as required for safe, professional care.

To process membership billing through Stripe.

Text Messages
By checking the applicable box on our contact form, you consent to receive appointment-related and/or marketing text messages from Tranquility Life LLC. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance at any time.

Information Sharing
We do not sell your personal information. We share information only with the service providers necessary to run our business — GoHighLevel (scheduling, communication, and client records) and Stripe (membership payment processing) — and as required by law.

Data Security
We take reasonable steps to protect your information, but no method of electronic storage or transmission is completely secure.

Your Rights
You may request to review, update, or delete your personal information on file at any time by contacting us at [email protected] or (815) 893-3812.

Changes to This Policy
We may update this policy from time to time. The current version will always be posted on this page.

Last updated: 09/17/2026

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CANCELLATION POLICY

We understand that plans change, and we ask for your help so we can offer fair scheduling to all clients.

24-Hour Notice
We require at least 24 hours' notice to cancel or reschedule your appointment. This allows us to offer your time slot to another client.

Late Cancellations & No-Shows
Cancellations made within 24 hours of your appointment, and no-shows, are non-refundable. For online bookings paid in advance, this means your payment will not be refunded.

Exceptions
We understand emergencies happen. Exceptions to this policy may be made for genuine emergencies, at the owner's discretion.

Membership Clients
If you're a member and miss an appointment or cancel late, that session is considered used for the month — it cannot be banked, refunded, or carried over to your next billing cycle.

Running Late?
If you're running behind, please call or text us as soon as possible at (815) 893-3812. We'll do our best to accommodate you, though your session may need to be shortened to stay on schedule for other clients.

Intake Forms
A completed intake form is required before your appointment. Appointments without a completed intake form may be cancelled.

By booking an appointment with Tranquility Life LLC, you agree to this policy.

Last updated: 09/17/2026

TERMS OF SERVICE

By booking an appointment or using this website, you agree to the following terms.

Appointments & Booking
Appointments are booked through our online calendar. A card on file may be required to confirm your booking.

Cancellation Policy
We require 24 hours' notice to cancel or reschedule an appointment. Cancellations made within 24 hours of your appointment, and no-shows, are non-refundable. Exceptions may be made for genuine emergencies at our discretion.

Memberships
Membership plans renew monthly and are billed automatically through Stripe. There is no long-term commitment — memberships can be cancelled with 14 days' notice before your next billing date. Membership sessions do not roll over or bank if unused during a billing cycle, and are consumed to cover any missed appointments. Memberships are non-transferable and may only be used by the account holder.

Health Disclosures
Clients must disclose relevant medical conditions, injuries, surgeries, or pregnancy prior to their session so we can provide safe, appropriate care. An intake form must be completed prior to your appointment, or your appointment may be cancelled.

Payment
We accept the payment methods available at the time of booking. We do not bill insurance directly, but can provide a detailed receipt upon request for possible reimbursement — coverage varies by plan.

Limitation of Liability
Massage therapy provided by Tranquility Life LLC is intended for relaxation and therapeutic purposes and is not a substitute for medical diagnosis or treatment. Please consult your physician regarding any medical concerns.

Last updated: 09/17/2026